Shipping, Cancellations, Returns and Refund Policy

Shah Perfumes & Gems ("we" and "us") is the operator of https://shahperfumes.com ("Website"). By placing an order through our Website, you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

General:

Subject to stock availability, we try to maintain accurate stock counts on our website. From time to time, there may be a stock discrepancy and we will not be able to fulfill all your items at the time of purchase. In this instance, we will fulfill the available products to you and contact you about whether you would prefer to wait for restocking of the backordered item, or if you would prefer for us to process a refund for the missing item.

Shipping Costs:

Shipping costs are calculated during checkout of the items in the order. Payment for shipping will be collected with the purchase if applicable. This price will be the final price for shipping cost to the customer.

Delivery Terms:

Transit Time Domestically:

In general, domestic shipments are in transit for 3 – 10 working days.

Transit Time Internationally & Hazmat Restrictions Generally, orders shipped internationally are in transit for

5 – 20 working days. This varies greatly depending on the courier you have selected.

Please note that alcohol-based perfumes are classified as Dangerous Goods (Hazmat) for air transport. As a result, certain expedited shipping methods may be restricted depending on the destination.

Dispatch Time:

Orders are usually dispatched within 2 business days of payment of order. Our warehouse operates on Monday - Friday during standard business hours, except on national/regional holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

Change of Delivery Address:

For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.

Wrong Address, Unclaimed & RTO Packages:

If a package remains undelivered and is Returned to Origin (RTO) due to an incorrect or incomplete address provided by the customer, an incorrect phone number, or customer unavailability, the customer will be responsible for the shipping costs incurred. We will charge and deduct both the forward and return shipping fees from the total amount paid. The remaining balance will be refunded to your original payment method only once the returned order has been successfully received at our facility. If the customer requests the package to be reshipped, an additional shipping fee will apply.

Items Out of Stock:

If an item is out of stock, we will contact you to confirm how you would like to proceed. You may choose to hold the entire order until the out-of-stock item is available, or have the in-stock items dispatched immediately (please note that split shipments may incur additional shipping charges).

Delivery Time Exceeded:

If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.

Tracking Notifications:

Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

Cancellations:

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our return policy.

Damaged, Leaking, or Defective Goods:

We take great care in packaging our fragile items. However, if your order arrives damaged, leaking, or defective, please contact our support within 24 hours of delivery. You must include clear videographic/photographic evidence of the damaged item and the original shipping box. Upon review, we will arrange a replacement or refund at no additional cost to you.

Returns and Refund:

Shah Perfumes & Gems will happily accept returns as long as a request to return is received by us within 7 days of receipt of the item.

To be eligible for a return, the item must be in original packaging, completely unused, and in resalable condition. Due to hygiene and quality control standards for fragrances, all cellophane wrappers and box seals must be completely intact, and spray mechanisms must be unused. Once a fragrance is unsealed or sprayed, it cannot be returned.

Return shipping will be paid at the customer’s expense and the customer will be required to arrange their own shipping. Please be aware that returning alcohol-based perfumes internationally requires compliance with local courier hazmat regulations.

Customers can send the returned items to the following address:

Shah Perfumes & Gems

Opposite Shahran Hotel, Manchali Kaman,

Gulzar Houz Hyderabad, Telangana, 500002,

India. Contact: +91 82978 41221

If preferred, we can arrange for the item to be picked up. The customer must let us know how they intend to return the goods. The pickup shipping amount will be deducted from your total refund amount.

Once returns are received, inspected, and accepted, refunds will be processed to the original payment method, which may take 3 – 7 working days to credit to your account. We will notify you once this has been completed through email/WhatsApp.

Shah Perfumes & Gems will refund the value of the goods returned but will NOT refund the value of any shipping paid. In our sole discretion, we reserve the right to deny returns of any goods that do not meet the strict return restrictions outlined above.

Duties & Taxes:

Goods & Service Tax (GST):

On our website, this is referred to as sales tax. GST has already been applied to the price of the goods as displayed on the website. You can view the detailed breakdown of the GST at the final checkout step after adding your delivery details.

Import Duties & Taxes:

Import duties and taxes for international shipments may be liable to be paid upon arrival in the destination country. This varies by country, and Shah Perfumes & Gems encourages you to be aware of these potential costs before placing an order with us.

If you refuse to pay duties and taxes upon arrival at your destination country, the goods will be returned to Shah Perfumes & Gems at the customer’s expense. The customer will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded.

Customer Service:

For all customer service enquiries, please reach us through our Customer Support.